Settlement and Integration

Settlement and Integration2021-10-08T16:09:32-04:00

The Settlement and Integration Program assists immigrants and refugees through the provision of multilingual and multicultural services in order to facilitate their successful adaptation and integration processes in Canada.

Our settlement staff works with a broad range of community service providers and partners to enhance collective community settlement and integration capacities and to sensitize the mainstream services providers to be more responsive to the needs of newcomers in Ottawa.

Our experienced staff will accompany you through your journey as a newcomer to Ottawa by:

  • Assessing your needs and building a settlement plan with you.
  • Helping you find information and orientation on education, employment, social services, financial literacy, housing, health system, legal system and more.
  • Referring you to available OCISO services and/or specific services in the community based on your needs.
  • Providing you with information and orientation on immigration, citizenship and sponsorship procedures, including Group of Five sponsorship.
  • Supporting you and your family in your overall well-being and advocating for your rights.
  • Inviting you to social opportunities as individuals, families and seniors.

Additional services offered in house by our partners:

  • Program for seniors, recreation, social, computer classes, English conversation (Jewish Family Services)
  • Assistance on Housing (Housing Help)
  • Employment orientation and Job Search Workshops (World Skills)
  • Free legal consultations on immigration, family law and other areas (Connecting Ottawa, immigration and family law lawyers)

Additional locations where settlement services are provided by appointment:

For more information or to book an appointment:

Lili-Anne Kondo
613 725-5671, ext. 316
[email protected]

Friends of the Family Project
For more information or to volunteer, please contact:

Ann Youssef
Direct Tel: 613-725-5671 ext. 226

Friends of the Family Flyer | English
Friends of the Family Flyer | Arabic
Become a Friend of the Family
Volunteers needed | Apply today!

Ottawa Community Immigrant Services
959 Wellington St. Ottawa ON

Ottawa Community Immigrant Services
1800 Bank Street, Ottawa
[email protected]

Somerset West Community Health Center
55 Eccles St. Ottawa ON
[email protected]

Eastern Ottawa Resource Centre
2339 Ogilvie Rd. Ottawa ON
[email protected]

Newcomers Information Centre
 National Capital Region YMCA-YWCA 180 Argyle St. ,Ottawa
[email protected]

Become A Member Today !

Our Mission!

OCISO supports immigrants through the journey of making Canada their home by providing creative and responsive programs that are culturally and linguistically appropriate, by building community through mutual respect and partnerships, and by fostering healthy and inclusive spaces for open dialogue and healing.

What we do 🙂

We are community based non-profit organization that has been providing services in Ottawa since 1978. We are motivated by the stories of new immigrants, and we are there every stage of the journey. OCISO directly serves over 10,000 immigrants and refugees every year. Our work is augmented by the generous efforts of our enthusiastic, caring and talented staff, volunteers, both established and new Canadians.