Settlement and Integration Program (SIP)

The Settlement and Integration Program assists immigrants and refugees through the provision of multilingual and multicultural services in order to facilitate their successful adaptation and integration processes in Canada.

Our settlement staff works with a broad range of community service providers and partners to enhance collective community settlement and integration capacities and to sensitize the mainstream services providers to be more responsive to the needs of newcomers in Ottawa.

Our experienced staff will accompany you through your journey as a newcomer to Ottawa by:

  • Assessing your needs and building a Settlement plan with you.
  • Helping you find information and orientation on education, employment, social services, financial literacy, housing, health system, legal system..etc
  • Referring you to available OCISO services and/or specific services in the community based on your needs.
  • Providing you with information and orientation on immigration, citizenship and sponsorship procedures, including group of 5 sponsorship.
  • Supporting you and your family in your overall wellbeing and advocating for your rights.
  • Inviting you to social opportunities as individuals, families and seniors.

Friends of the Family Pilot Project is now launched. For more information or to volunteer, please contact Bonnie Thornington at

Become a Friend of the Family

Friends of the Family Flyer-English

Friends of the Family Flyer-Arabic

Blog entry by a Friend of the Family

Additional services offered in house by our partners:

  • Program for seniors; Recreation, social, computer classes, English conversation (Jewish Family Services)
  • Assistance on Housing (Housing Help)
  • Employment orientation and Job Search Workshops (World Skills)
  • Free Legal Consultations on immigration, family law and other areas (Connecting Ottawa, immigration and family law lawyers)

Additional locations where settlement services are provided by appointment:

For more information or to book an appointment pleases call:
Lili-Anne Kondo at 613 725-5671 ext. 316 or email:

Ottawa Community Immigrant Services
959 Wellington St. Ottawa ON

Ottawa Community Immigrant Services
1800 Bank Street, Ottawa

Somerset West Community Health Center
30 Rosemount St. Ottawa ON

Eastern Ottawa Resource Centre
2339 Ogilvie Rd. Ottawa ON

Newcomers Information Centre
 National Capital Region YMCA-YWCA 180 Argyle St. ,Ottawa