OCISO’s Counselling Program is uniquely equipped to provide counselling services to the immigrant and refugee population in the city of Ottawa. We offer clinical counselling to culturally diverse clients with migration and culture-related issues, and specialize in assisting survivors of war torture, trauma, political persecution and imprisonment.

We employ a wide variety of intervention techniques which allow for a culturally sensitive and responsive therapeutic process. We don’t just “respect” our client’s culture – we incorporate that culture into the therapeutic process.

Our services are private and confidential and are offered in English, French, Spanish, Arabic, Farsi, Dari, Nepali, Hindi, Tigrinya and other languages as needed.The program provides specific training to interpreters to work with counsellors.

Click on “Counselling Program” to download our brochure

If you…

  • Feel sad, scared or just not sure how to cope…
  • Find memories from the past affecting you, making it hard to manage your new life…
  • Need help with changes in your marriage or family situation…
  • Are worried about talking to your neighbours, friends, parents or your children…

 Change is possible.

Our Clients

  • Immigrants
  • Refugees
  • Refugee claimants
  • Citizens
  • Permit holders
  • Adults, youth and children

Our Services

  •  Short or long-term counselling
  • Individual, couple, family and group counselling
  • Include your culture and migration experiences in counselling
  • Respect your cultural needs and preferences
  • Private and confidential
  • Include support & social groups for youth and women
  • Peer supports for men, women and youth
  • Case conferences with other professionals in the community
  • Preparation of clinical reports
  • Presentations on cross-cultural counselling to other service providers
  • Expert witness support for trials
  • A unique opportunity for a field placement for master level university students interested in counselling training from a cross-cultural perspective.

Do you need someone to talk to? We Offer:

  • Support for life’s challenges
  • Trained, Professional Counsellors
  • No appointments necessary
  • Free counselling services
  • Counselling to individuals, couples, and families.
  • Everyone is welcome. Services are available and accessible to all regardless of ethnicity, race, age, ability, gender, sexual orientation, income, and political or religious affiliation.

Immigrant and Refugee Youth Counselling Project

This project, under the umbrella of the larger Counselling Program, provides group counselling interventions for immigrant and refugee youth aims to:

  • Support the development of a healthy self-esteem, self-confidence, and identity and to ease the transition process to a new culture
  • Increase youth engagement, sense of belonging, and connectedness to their communities
  • Encourage and help foster development and realization of full potential

Information about the Immigrant and Refugee Youth Counselling:

Christy Etienne
Phone: 613-725-5671, ext. 352
Fax: 613-725-9054
E-mail: chetienne@nullociso.org

Click HERE to read more.

Information about the Counselling Program:

Karen White Jones
Counselling Program Manager
Phone: 613-725-5671 EXT 396
Fax: 613-725-9054
E-mail: kjones@nullociso.org

Peer Support Program

We have recently launched our Peer Support Program where we match refugees with volunteers who will provide them with psychosocial support to help them integrate into the community.

To find out more or to volunteer, please contact:

To make an appointment or for a referral:
Karen White Jones
613-725-5671, ext. 396

Appointments are available Monday to Friday, day or evening. Fees are paid on a sliding scale but are waived if you have limited income.

Information Sheet for Referred Client

Ottawa Community Immigrant Services
959 Wellington St. West Ottawa ON

The Walk-in Counselling Clinic

Click HERE for Arabic English Walk-in Counselling poster

The Walk-in Counselling Clinic